Privacy policy.
Privacy Policy
Robb Veterinary Clinic
At Robb Veterinary Clinic, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (the “Site”) or engage with us. Please read the following carefully to understand our practices regarding your personal data.
1. Who We Are
Robb Veterinary Clinic ("we", "us", or "our") is located in [Insert Clinic Address]. We operate the website [Insert Website URL], which provides information about our veterinary services. For the purposes of data protection law, we are the data controller of your personal information.
2. Information We May Collect
We may collect and process the following data about you:
- Personal Information: This includes your name, email address, phone number, or any other personal details you provide when contacting us or signing up for services (e.g., newsletters).
- Website Usage Data: We collect standard internet log information and details of visitor behaviour patterns. This may include IP address, browser type, and pages visited.
3. Cookies and Analytics
We use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help improve user experience, analyse site performance, and deliver personalised content.
Cookies We Use:
- Google Analytics: We use Google Analytics (operated by Google UK) to collect information about how visitors use our Site. This helps us improve the website by understanding user behaviour. Google Analytics uses cookies to gather data such as your IP address and site activity. All data is anonymised and does not personally identify you.
- Squarespace Cookies: Our website is hosted on Squarespace, which uses cookies for essential site operations, such as ensuring functionality and improving performance.
You may opt out of cookies by adjusting your browser settings. However, disabling cookies may affect your ability to fully experience the website.
For more information on Google Analytics cookies, please refer to [Google’s Privacy Policy](https://policies.google.com/privacy).
4. How We Use Your Information
We may use your personal data to:
- Respond to your inquiries or provide you with services or information you have requested.
- Send you newsletters or updates if you have opted into our mailing list.
- Analyse website traffic to improve the user experience and our website.
- Comply with our legal obligations.
5. GDPR Compliance
Robb Veterinary Clinic is committed to complying with the General Data Protection Regulation (GDPR). We process personal data only where we have a legal basis to do so, including:
- Consent: Where you have provided consent (e.g., signing up for our email mailing list).
- Contract: Where data is necessary to perform a contract we have with you.
- Legitimate Interests: Where processing is necessary for our legitimate interests, provided that these are not overridden by your rights.
6. Your Rights Under GDPR
As a data subject, you have several rights under GDPR, including:
- Access: You have the right to access personal data we hold about you.
- Rectification: You can request corrections to any inaccurate or incomplete personal data.
- Erasure: You may request deletion of your personal data, subject to certain legal obligations.
- Restriction of Processing: You can ask us to restrict the processing of your personal data in certain circumstances.
- Data Portability: You have the right to obtain your personal data in a structured, commonly used format.
- Objection: You can object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
To exercise these rights, please contact us at: [Insert Email Address]
7. Data Security
We are committed to ensuring that your information is secure. We have implemented appropriate technical and organisational measures to safeguard your personal data from unauthorised access, disclosure, or loss.
8. Third-Party Services
We may share your information with third-party service providers (such as Squarespace and Google UK) who assist us in operating the website and providing services. These third parties are contractually obligated to protect your data and use it only for the purposes specified in this policy.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal or reporting requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please review the policy periodically for updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Robb Veterinary Clinic
183 Merry Street
Motherwell
ML1 1LD
robbvetclinic183@gmail.com
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Last Updated: 24 September 2024